Privacy Policy for SOP Templates

1. Introduction
We are H Exponential Limited ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our web application (the "Service"). We are committed to protecting your privacy and complying with the retained EU law version of the General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018 (as amended from time to time).

2. Data Controller Information
H Exponential Limited, registered in England, acts as the data controller. For questions about this policy, contact us at:

Website: https://soptemplates.co
Email: hello@soptemplates.co

3. Information We Collect
We collect information when you interact with our Service:

Personal Information
Name, email address, and account credentials
Payment details (processed securely via third-party providers)
IP address and device identifiers
Organisation details (e.g., company name and industry)
Content or Information You Provide in the Services
Browser and device details
Usage data and analytics collected via cookies and similar technologies

4. How We Use Your Data
We use your information to:

Provide, improve, and personalise the Service
Process payments and transactions securely
Communicate updates, offers, and service changes
Enhance security and prevent fraud
Comply with legal obligations

5. How We Share Your Information
We share information with:

Service Providers: For secure payment processing, hosting, and analytics
Authorities: To comply with legal requirements or protect our rights
Affiliates or Business Partners: With your consent or for service delivery
Third Parties: In cases of business mergers, acquisitions, or transfers

6. Data Security
We implement industry-standard security measures, including:

AES-256 encryption for data at rest
TLS encryption for data in transit
Regular security audits and staff training

7. International Data Transfers
We shall not transfer your personal data outside of the UK or the European Economic Area (EEA) unless it has taken such measures as are necessary to ensure the transfer is in compliance with applicable data protection laws (including EU GDPR and the Data Protection Act 2018/UK GDPR, in each case as in force and applicable, and as may be amended, supplemented or replaced from time to time). Such measures may include (but are not limited to) transferring your Personal Data to a recipient in a country that the UK or European Commission (respectively) has decided provides adequate protection for Personal Data, to a recipient that has achieved binding corporate rules authorisation in accordance with applicable data protection laws, or to a recipient that has executed standard contractual clauses adopted or approved by the UK or European Commission (respectively).

8. Your Privacy Rights
You may exercise rights such as:

Accessing or correcting your personal data
Requesting deletion or data portability
Restricting processing or objecting to certain uses
Withdrawing consent at any time
To exercise your rights, email us at hello@soptemplates.co.

9. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. Specific retention periods include:

Account data: Duration of use + 5 years
Payment records: 6 years

10. Cookies and Tracking
We use cookies and tracking technologies for essential functionality and analytics. Manage preferences in your browser or via our cookie management tool.

11. Children’s Privacy
Our Service is not intended for individuals aged 16 or older. We do not knowingly collect data from children under 16. Contact us if you believe a child’s information has been collected.

12. Policy Updates
We may update this policy periodically. Material changes will be communicated via email or our website.

13. Contact Information
For questions or concerns about this Privacy Policy:

Email: hello@soptemplates.co
Address: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ